A few of our more common FAQ

If you have a question regarding our service or our policies, chances are good you'll find your answer here!

We make it our highest priority to provide clear and concise answers for any questions you might have for us. While, we do our very best to provide you with everything you might need or want to know up front before you even pick up the phone to get in touch with us. Never, ever would we expect you to know everything there is to know. Heck, we don't even claim to know everything that there is to know. However, we will always get the answer to your question - regardless of who we have to ask to get it. This is one very important way we go about catering to all of your needs.

Another way we go about ensuring your complete satisfaction is by making sure that you know and understand how everything works in our high-tech party buses & limos. There's a lot of cool stuff in there, and we want to ensure you know how to make the best use of everything that we've included. You might also be curious to know just what you can and, cannot do in our luxury rentals. There's really no telling what might go on during your trip. And, let us tell you... Things can get rather wild and crazy sometimes. That's what these fantastic vehicles are for, for your enjoyment no matter just how much fun you plan on having.

Furthermore, we want to ensure that your experience with us is one that brings back recollections of just how well we treated you. It is our philosophy to treat everyone with the dignity and respect that they deserve. A big part of this is how well we maintain our fleet. We respect your time, and want to ensure not only your comfort but, also your safety and your timely arrival at your destination. These factors all play into your experience, and they are all equally important to us. No matter how insignificant the detail may seem.

While it is true that we are not the "fun police", we of course want you to have a ball in whatever vehicle you choose to rent for your big day. It's an extra compliment even, when we hear that you had more fun in your vehicle than you did at your event! (It happens more than you might think.) However, we do need to have rules and regulations in place. These work out to be for everyones' benefit. With a sturdy foundation of rules in place, everyone knows what to expect and what they can and, should not do. Since you know what our policies are up front, there shouldn't be any need to interrupt the run during your trip to provide on the spot education, if you will.

We really enjoy providing great service to all of our party bus and limousine clients. For your convenience, we've added questions that we often get asked to this page. This allows you to get an immediate answer to your query. If your question is not here, you'll be glad to know that we provide rapid assistance to everyone who gets in touch. Due to the volume of requests that our company receives, please check over the rest of this page to see if there's an immediate solution for you.

Our representatives always take the proper time to thoroughly answer your questions. We want to have a strong understanding of what's going on with your party bus or limousine reservation. If your feel that you haven't received an adequate answer to your inquiry you can always contact us to get more information.

Drinking is perfectly fine in our party buses and limousines.

Passengers under 21 are more than welcome to ride in a party bus or limousine on the way to an event with you. Age doesn't prevent anyone from being able to use a party bus or limousine from Austin TX Party Bus. There's only one stipulation that comes along with having younger passengers. If you plan to have minors on your party bus or limousine, there cannot be any alcoholic beverages present. Neither our company nor our staff condone under-age drinking. We like to give everyone the benefit of the doubt. However, to keep everyone honest when riding in our party buses and limousines, we do not allow alcohol aboard when minors are present.

True to our word, we've included a stellar bar area in every one of our party buses and limousines. We are happy to provide you with cups and ice just so you can keep your spirited beverages on chill. We really enjoy giving you the space to have your own fun. However, we do not have a liquor license. The absence of a liquor license prevents of from serving our clients with alcohol on our party buses and limousines. If you want to hit the sauce on our party buses and limousines, you have to supply your own bottles.

We do not let our clients smoke while on-board of a party bus or limousine. Smoking degrades the quality of our party buses and limousines. Your chauffeur has no problem letting you catch a smoke if that's what you would like to do. We will make a quick stop for you to indulge.

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Our time in business has shown us that there's a strong possibility that you'll go over your time for your reservation. Events sometimes go longer than expected. Additionally, the ride to and from sometimes can exceed the time anticipated. Because we value integrity, we do not hike the price you pay for your extra time which, goes against the industry standard. As a result, you'll still end up paying the same hourly quote you were provided when you first notified us about your event.

Of course! Before you rent from us, you are permitted full access to our amazing selection of vehicles so that you know what you're getting into! If you would like to see any of our vehicles, feel free to get in touch with us so we can schedule a convenient time for you to do so. We do not advise coming in without an appointment however, as our agents often have to leave the premises in order to attend to business matters that cannot be handled at the office.

With all of our collective industry knowledge, we are more than capable of assisting you with any and all of your concerns. We're here to make you feel like your needs and wants truly matter to us when it comes to your party bus or limousine experience. To that effect we always attempt to go above and beyond when it comes to providing knowledgeable answers to your questions. As we can't emphasize this enough, we operate with policies that permit full transparency in every aspect of our business. This way you can make the best decisions regarding your transportation needs, and how to fulfill them. If, perchance, your question is not addressed directly or indirectly here, please get in touch so we can put your mind at ease!

You can find our contact information listed above on every page in this site. Should you email us please allow at most 24 hours for us to respond to you. If you don't hear back from one of our reps within that amount of time, we probably didn't receive your email. It's best to give us a call in that case, so that your email doesn't get lost in cyberspace all over again. However, when getting in touch with us, a member of our party bus and limousine team will respond to you with friendliness and complete confidence. Our service agents are champions in their field. You'll feel at ease after engaging in a conversation with them about your reservation or, any concern that you might have. There are not many things our agents won't know the answer to when it comes to party buses, limousines, and our event services. Whenever the need strikes and you want some advice, connect with Austin TX Party Bus. Phone and email are the best ways to reach us.

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